Atención al Cliente – ¿Por qué atender bien a tus clientes?

Todos somos clientes y seguro que más de una vez te has cuestionado la profesionalidad de quién está frente a ti cuando eres cliente. ¿Te evalúas cuándo eres tú quien da el servicio de atención al cliente? Mª José Romera, colaboradora de Formagesting, va a ayudarte a mejorar y afianzar los conocimientos que tienes sobre esta área.

Es importante que aprendas como profesional a saber atender satisfactoriamente a tus clientes. Al fin y al cabo todas las personas que están de cara al público son la imagen de su empresa.

En el siguiente vídeo, Mª José nos va a enseñar qué clases de clientes hay y cuál es la definición de cliente.

Debes reflexionar sobre cómo tratas a tus clientes. No deben sufrir con tu servicio y atención sino disfrutar, así te asegurarás entre otras cosas su vuelta y su recomendación.

En el próximo vídeo tutorial Mª José nos hablará de los “10 Mandamientos de la Atención al Cliente”.

¿Qué imagen quieres proyectas? ¿Positiva o negativa?

8 thoughts on “Atención al Cliente – ¿Por qué atender bien a tus clientes?”

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